Last Updated: November 2025
Effective Date: November 5, 2025
Between: Outsized Insights ("Outsized Insights," "we," "us," or "our") and the customer identified in the account registration process ("Client," "you," or "your").
1.1 Access. Outsized Insights provides Clients with access to its hosted, web-based platform (the "Platform") through user accounts.
1.2 License. Subject to this Agreement and payment of all applicable fees, Outsized Insights grants Client a non-exclusive, non-transferable, limited right to access and use the Platform for Client's internal business purposes only.
1.3 Restrictions. Client may not:
1.4 Acceptable Use. Client must not upload or process any unlawful, infringing, or offensive content and must not use the Platform to harass, discriminate, or otherwise engage in harmful or unethical conduct.
2.1 Usage Model. Access is pay-as-you-go. Clients purchase prepaid "use credits" that apply to each job based on its size or complexity.
2.2 Credit Expiration. Credits are valid for one (1) year from purchase and automatically expire after that period. Because the Platform is a business-to-business service, this expiration policy is considered lawful and enforceable when disclosed here.
2.3 Payments and Refunds. All purchases of use credits are final and non-refundable once made, except where required by applicable law. As a business-to-business service, standard consumer refund rights generally do not apply.
2.4 Billing. Fees are charged at the time of purchase. Credits cannot be transferred or resold.
3.1 Client Data Ownership. Client retains ownership of all data uploaded to the Platform ("Client Data").
3.2 Storage and Access. When Client processes data through the Platform, Outsized Insights keeps a copy of the processed results for Client's ongoing access and download while the account is active and in good standing.
3.3 Inactivity and Retention. Accounts with no activity for one (1) year may be considered inactive. After one year of inactivity, the account and stored data may be deleted. We will make reasonable efforts to notify Client before deletion, but it is Client's responsibility to download any desired data.
3.4 Deletion Requests. If Client deletes its account or requests data deletion, Outsized Insights will permanently remove all associated data within a reasonable time. Once deleted, data cannot be recovered.
3.5 Privacy. Outsized Insights only uses Client Data to operate the Platform. We do not sell or share Client Data and will take commercially reasonable steps to comply with applicable data protection laws (e.g., GDPR, CCPA).
3.6 Use of Client Data for Model Improvement. Outsized Insights may use aggregated and de-identified information derived from Client Data to maintain, improve, and develop its services and AI models, provided such use does not identify Client or disclose Client Data in any identifiable form.
4.1 Platform IP. Outsized Insights retains all rights, title, and interest in and to the Platform, its underlying software, algorithms, models, and all related intellectual property.
4.2 Feedback. Client may provide feedback or suggestions. Outsized Insights may use such feedback freely without obligation.
4.3 Intellectual Property Claims. If a third party claims that the Platform infringes their intellectual property rights, Outsized Insights may, at its discretion: (a) modify the Platform to remove the alleged infringement; (b) obtain a license for continued use; or (c) terminate this Agreement and refund any fees paid for unused credits. These remedies are Client's sole and exclusive remedies for any IP infringement claim. Outsized Insights will have no additional liability beyond those remedies.
5.1 Definition. "Confidential Information" means any non-public information disclosed by either party to the other, whether in written, electronic, or oral form, that is designated as confidential or would reasonably be understood to be confidential, including business plans, technology, trade secrets, and data.
5.2 Obligations. Each party agrees to protect the other's Confidential Information using at least reasonable care and not to disclose it to any third party or use it for any purpose other than as necessary to perform under this Agreement.
5.3 Exclusions. Confidential Information does not include information that (a) is or becomes public through no fault of the receiving party; (b) was already known without restriction; (c) was independently developed without reference to the disclosing party's information; or (d) is required to be disclosed by law or court order (with prompt notice where permitted).
5.4 Duration. The confidentiality obligations under this Section survive for three (3) years after termination of this Agreement.
6.1 Disclaimer of Warranties. The Platform and all outputs, including AI-generated results, are provided "as is" and "as available." Outsized Insights makes no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
6.2 AI Results. Client understands that AI-generated or automated outputs may be inaccurate or incomplete. Client is solely responsible for how it interprets or uses those results.
6.3 Limitation of Liability. To the fullest extent permitted by law, Outsized Insights' total liability for any claim arising out of or related to this Agreement shall not exceed the total amount Client paid to Outsized Insights in the twelve (12) months preceding the claim.
6.4 Exclusion of Damages. Neither party shall be liable for any indirect, incidental, consequential, special, or exemplary damages, including loss of profits or data, even if advised of the possibility of such damages.
6.5 Force Majeure. Outsized Insights will not be liable for delays or failures caused by circumstances beyond its reasonable control, including internet outages, system failures, or events of force majeure.
7.1 Term. This Agreement begins on the date Client first accesses the Platform and continues for a one-year initial term, automatically renewing each year unless either party provides thirty (30) days' notice before renewal.
7.2 Termination by Outsized Insights. Outsized Insights may suspend or terminate access at any time for misuse, breach, failure to pay, security concerns, or any other reason at its reasonable discretion.
7.3 Termination by Client. Client may terminate its account at any time by written request or through the Platform interface.
7.4 Effect of Termination. Upon termination or account expiration, access to the Platform will cease, any unused credits will expire, and stored data will be deleted in accordance with Section 3.3–3.4.
8.1 Client References. Client grants Outsized Insights the right to reference Client's name and logo in marketing materials, client lists, and case studies, provided any such use is truthful and does not disclose confidential information. Client may withdraw this consent with written notice, but prior uses may continue.
9.1 Service Levels. Outsized Insights does not guarantee uptime or continuous availability of the Platform. While we aim for reliable service, interruptions may occur.
9.2 Support. We do not provide formal or guaranteed technical support but will, upon request, provide reasonable training or guidance on using the Platform.
10.1 Governing Law. This Agreement is governed by the laws of the State of California, without regard to conflict-of-laws principles. Any dispute shall be resolved in the state or federal courts located in Los Angeles County, California, and the parties consent to that exclusive jurisdiction.
10.2 Click-Wrap Acceptance. Client must review and accept this Agreement electronically before accessing the Platform. By clicking "I Agree" or similar, Client acknowledges having read and accepted these terms.
10.3 Entire Agreement. This Agreement constitutes the entire understanding between the parties and supersedes all prior or contemporaneous communications or agreements.
10.4 Modifications. Outsized Insights may update this Agreement from time to time. Clients will be notified of material changes, and continued use of the Platform constitutes acceptance of the updated terms.
10.5 Assignment. Client may not assign or transfer this Agreement without prior written consent. Outsized Insights may assign it in connection with a merger, acquisition, or sale of assets.
10.6 Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
10.7 Survival. Sections relating to intellectual property, confidentiality, warranty disclaimers, limitations of liability, and governing law survive termination or expiration of this Agreement.
By selecting "I Agree" during account registration or by using the Platform, Client confirms that it has read, understood, and agrees to this Outsized Insights Platform Usage Agreement.